Genpact Appoints Balkrishan “BK” Kalra as CEO
Balkrishan “BK” Kalra is Genpact’s President and Chief Executive Officer and a member of the company’s board of directors.
Kalra is a transformative business leader, with more than 30 years of experience helping companies grow from early stage to large, globally competitive enterprises. He joined Genpact in 1999 and has served in a variety of increasing leadership roles across the company. He leads Genpact's global transformation efforts across the banking, capital markets, consumer goods, retail, life sciences and healthcare industries, helping companies better leverage technology and AI-enabled solutions.
BK was appointed to the CEO role in 2024. BK is responsible for accelerating Genpact’s growth to deliver shareholder value and remain an employer of choice. He is known for innovation and delivering impactful transformations that leverage domain expertise, data, technology, and AI first principles. Genpact has more than 125,000 employees and annual revenues of USD 4.48 billion as of December 31, 2023.
BK’s long track record of building talented and diverse teams, delivering high-impact client outcomes, and propelling businesses to outcompete in their markets, have made him a trusted business leader and client partner.
Part of the seed team that founded Genpact, BK’s vision for nurturing digital native spaces, focusing on organic expansion, and overseeing strategic acquisitions has been instrumental in the company’s success. In addition to his career with Genpact, BK worked in investment banking during the early part of his career.
A certified Lean and Six Sigma Black Belt, BK received a Master of Business Administration degree in finance and a bachelor’s degree in chemical engineering. He frequently writes and speaks on the responsible deployment of AI and digital technologies to achieve tangible business outcomes.
BK is especially passionate about diversity, equity, and inclusion and serves on the board of Catalyst, a global non-profit organization helping companies build workplaces that work for women.
He describes himself as a “dad first” to his two daughters, a committed marathon runner, an average golfer, and an aspiring mountain climber.
Leadership Commentary
"We are delighted to announce BK as Genpact's next CEO, a leader with a proven track record of delivering business results and fostering deep client relationships," said James Madden, Chairman of Genpact's Board of Directors. "In planning for Tiger's retirement, the Board undertook a robust process, assessing a number of internal and external candidates. In the end, BK stood out as the natural successor. He understands the importance of investing in emerging trends and technologies with a particular focus on Genpact's efforts around advanced analytics and AI-enabled solutions. BK's strategic vision and deep understanding of our clients and business is exactly what Genpact needs as we enter this new chapter."
Kalra, commenting on his appointment, "I am honored to assume the CEO role and appreciate the confidence and trust that Tiger and the Board have placed in me. With an immensely talented workforce and a deep history of developing innovative solutions for our clients, Genpact has a unique opportunity to lead our industry. I look forward to working closely with the Board and our leadership team to accelerate a new chapter of growth for Genpact, one with technology at the forefront of everything we do to unlock tremendous potential for our clients, employees, and shareholders alike."
Tyagarajan assumed the CEO role in 2011 and led Genpact through a period of tremendous growth. During that time, he helped transform the company into a recognized industry leader with more than $4.3 billion in annual 2022 revenue, leveraging data and technology to better serve its clients.
"On behalf of the Board and the entire organization, I would like to express our sincere appreciation for Tiger's leadership of Genpact over the last 12 years," said Madden. "Tiger has built a strong, diverse, and global team, focused on a clear set of prioritized verticals, geographic markets, and services. We look forward to his continued contributions on the Board."
Tyagarajan concluded, "Leading Genpact has been the highlight of my career, and I would like to thank the entire team for their support. The world is rapidly changing around us, and I am incredibly proud of what we have achieved, staying ahead of the curve as a true partner to our clients around the world, empowering our employees, and transforming the communities in which we live and operate. BK has been an integral part of Genpact's success, and I am confident that, under his leadership, we are well positioned for the next phase of our journey and future growth."
Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
